Is support email still active?

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brunogarza1021
Posts: 17
Joined: Sun Jul 10, 2011 1:30 pm

Is support email still active?

Post by brunogarza1021 »

I sent an email to support at thumb jam but I've yet to get a reply.

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Jesse
Posts: 1050
Joined: Tue Dec 15, 2009 3:25 am

Re: Is support email still active?

Post by Jesse »

Sorry, it got lost in the queue! I replied with an answer just now:
"The answer is simple, the name of the file inside the zip must end only with .sxml, the file in your is tj.sxml.xml.... get rid of the last .xml and then it will import fine!"

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