Is support email still active?

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Joined: Sun Jul 10, 2011 1:30 pm

Is support email still active?

Postby brunogarza1021 » Mon Oct 15, 2018 1:08 am

I sent an email to support at thumb jam but I've yet to get a reply.

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Joined: Tue Dec 15, 2009 3:25 am

Re: Is support email still active?

Postby Jesse » Fri Oct 19, 2018 4:04 pm

Sorry, it got lost in the queue! I replied with an answer just now:
"The answer is simple, the name of the file inside the zip must end only with .sxml, the file in your is tj.sxml.xml.... get rid of the last .xml and then it will import fine!"

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